AI Platform for CX | NiCE
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AI Platform for CX

One AI platform to improve CX at scale

Purpose-built AI for CX at the core powers every experience on an open and flexible AI platform.

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AI Platform for CX

The world’s best brands trust NiCE to power 15B+ interactions a year

One AI platform.
Endless CX possibilities.

NiCE Marketecture

All your CX needs on one platform

Purpose-built AI for CX

Automatically deliver spot-on, conversational interactions from intent all the way to fulfillment, driven by thousands of domain-specific CX AI models and GenAI.

See how

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Integrations

Integrate any and every technology you use with hundreds of prebuilt integrations, your pick of partners, and no-code/low-code development to make the platform your own.

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Cloud Architecture

Optimize and scale your operations with 40+ apps built on a secure and reliable cloud.

Discover how

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Dashboards & Reporting

Make faster decisions based on real-time and historical data by seeing all your AI-driven CX insights in one place.

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Trust & Compliance

Build customer trust and stay secure and compliant with around-the-clock monitoring and encryption, plus an SLA guarantee.

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AI-Enhanced Voice

Eliminate language barriers for conversations that flow with the power of AI.

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Two market leaders unite to accelerate the
future of AI-first customer experience.

Two market leaders unite to accelerate the

Transform CX with an
AI-first platform

  • Go beyond interaction management. Orchestrate workflows that connect people, AI, and processes so your entire organization can anticipate, adapt, and deliver seamlessly on every customer need.

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  • Leave outdated tools behind. Equip employees with specialized copilots and real-time intelligence that elevate performance, enabling people and AI to work as one unified team across front, mid, and back office.

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  • Transform service into effortless experiences. From intent to fulfillment, AI agents built for CX learn from your data and insights—making every interaction smart, fast, and intuitive.

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Real execution, real transformation, real results

89%

faster average response time

+15%

revenue per call

75%

saved on technology costs

+25%

increase in operational efficiency

+51%

of interactions resolved by self-service

+15

CSAT points increase in score

Redefine customer service with
the ultimate AI platform

Go from manual to automated, from reactive to proactive, and from generic to purpose-built

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See what global CX leaders are saying

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Hastings Direct logo

Hastings Direct speeds to CX success with NiCE CXone Mpower

26%

productivity gain

£2 million

in cost savings potential identified

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marriott

Marriott consolidates tech and gains interoperability with NiCE CXone Mpower

80+

Advancements in 6 weeks on the platform

Improved

system monitoring and trouble shooting

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Hastings Direct logo
marriott

Dive deeper into the latest insights on unlocking CX AI transformation at scale

Frequently Asked Questions

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Ready to deliver next level customer experiences?