NiCE Named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service For 11th Consecutive Year
AI Platform for CX
One AI platform to improve CX at scale
Purpose-built AI for CX at the core powers every experience on an open and flexible AI platform.
The world’s best brands trust NiCE to power 15B+ interactions a year
One AI platform.
Endless CX possibilities.
All your CX needs on one platform
Purpose-built AI for CX
Automatically deliver spot-on, conversational interactions from intent all the way to fulfillment, driven by thousands of domain-specific CX AI models and GenAI.
Integrations
Integrate any and every technology you use with hundreds of prebuilt integrations, your pick of partners, and no-code/low-code development to make the platform your own.
Cloud Architecture
Optimize and scale your operations with 40+ apps built on a secure and reliable cloud.
Dashboards & Reporting
Make faster decisions based on real-time and historical data by seeing all your AI-driven CX insights in one place.
Trust & Compliance
Build customer trust and stay secure and compliant with around-the-clock monitoring and encryption, plus an SLA guarantee.
AI-Enhanced Voice
Eliminate language barriers for conversations that flow with the power of AI.
Two market leaders unite to accelerate the
future of AI-first customer experience.
Transform CX with an
AI-first platform
Real execution, real transformation, real results
Redefine customer service with
the ultimate AI platform
Go from manual to automated, from reactive to proactive, and from generic to purpose-built
Hastings Direct speeds to CX success with NiCE CXone Mpower
26%
productivity gain
£2 million
in cost savings potential identified
Marriott consolidates tech and gains interoperability with NiCE CXone Mpower
80+
Advancements in 6 weeks on the platform
Improved
system monitoring and trouble shooting
Dive deeper into the latest insights on unlocking CX AI transformation at scale
Frequently Asked Questions
